Privacy Policy

Last updated: 27 July 2026.

This Privacy Policy describes how Uncrossable Rush (hereinafter, the "Website", "we", "our", or the "Company"), accessible via the domain uncrossable-rush.co, collects, uses, stores, and protects the personal data of users (hereinafter, the "User" or "you") within the framework of applicable data protection legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We recognise the importance of your privacy and are committed to ensuring the security and confidentiality of the personal information you provide to us. Please read this policy carefully before using our services or interacting with our platform.

Identity and Contact Details of the Data Controller

• Website Owner: Uncrossable Rush.
• Website: uncrossable-rush.co.
• Contact and Privacy Email: [email protected].
• Reference Regulatory Authority (Australia): Office of the Australian Information Commissioner (OAIC), GPO Box 5288, Sydney NSW 2001 (www.oaic.gov.au).

Data Protection Principles

In accordance with Australian privacy standards, the processing of your personal data by Uncrossable Rush is governed by the following guiding principles:

• Lawfulness, fairness, and transparency: Your data will always be processed lawfully, fairly, and transparently in relation to you.
• Purpose limitation: Data will be collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes.
• Data minimisation: The data collected will be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
• Accuracy: Data will be accurate and, where necessary, kept up to date.
• Storage limitation: Data will be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
• Integrity and confidentiality: Data will be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

Personal Data We Collect

We collect personal information when you interact directly with us, register, use our digital services, carry out financial transactions, or contact our user support team via email at [email protected].

3.1. Categories of Data Collected

• Identification and contact details: First name, last name, email address, phone number, and postal address (where strictly necessary).
• Account and profile data: Access credentials, username, and configuration preferences within the platform.
• Transaction and payment data: Information related to payment methods commonly used in the Australian territory (such as Visa and Mastercard debit/credit cards, bank transfers, or digital wallets such as PayPal, POLi, or other authorised digital payment services). Important note: Full details of your cards or bank accounts are processed in encrypted form by external payment gateways certified under PCI-DSS standards; we do not store your full credit card numbers.
• Technical and navigation data (Cookies and connection logs): IP address, browser type, operating system, pages visited, session duration, date and time of access, and data derived from the use of analytical or preference cookies.

Purposes of Data Processing

We process your personal information for the following legitimate purposes:

• Platform management and service provision: Enabling the proper functioning of the website, the creation and management of user accounts, and access to the interactive features of the service.
• Payment processing and commercial management: Managing billing, processing payments securely using available methods in Australia, and preventing any type of financial fraud.
• Customer service and technical support: Responding to your queries, requests, complaints, or technical issues submitted via [email protected].
• Commercial and promotional communications: Sending newsletters, service updates, offers, and special promotions, provided we have obtained your prior and explicit consent, or where a prior contractual relationship exists and permits us to send communications regarding similar products (with an opt-out option available at any time).
• Regulatory compliance and legal obligations: Complying with tax, commercial, and data protection regulations in force in Australia, as well as responding to requests from competent authorities.

Legal Basis for Data Processing

The processing of your personal data is based on the following legal grounds stipulated under applicable data protection laws:

• Performance of a contract: Processing is necessary for the performance of the service contract or terms of use that you accept when registering or using Uncrossable Rush.
• Consent of the data subject: For sending personalised commercial communications, the use of certain non-essential cookies, and the processing of sensitive data (if any), we request your explicit, free, and unambiguous consent.
• Compliance with a legal obligation: Processing necessary to comply with accounting, tax, and security regulations required by Australian legislation.
• Legitimate interest: For the continuous improvement of our services, fraud prevention, network security, and internal administrative management.

Recipients of Data and International Transfers

Your personal data will not be assigned, sold, rented, or made available to third parties, except in the following cases necessary for the operation of the service:

• Technology service providers: Companies responsible for web hosting, IT maintenance, email delivery platforms, and payment gateways. These providers act as data processors and are subject to strict confidentiality agreements and data protection compliance.
• Public authorities, law enforcement agencies, or judicial bodies: When there is an imperative legal obligation or a legitimate judicial request under Australian legislation.

International Transfers

In the event that any of our technology service providers are located outside Australia, we ensure that such international data transfers are carried out under appropriate security safeguards required by law, such as the implementation of standard contractual clauses or ensuring an adequate level of protection in the destination country.

Data Retention Periods

We will retain your personal data only for as long as strictly necessary to fulfil the purposes for which it was collected:

• Account and service data: These will be kept while the user maintains an active account or does not request its deletion. Following account closure, data will be blocked during applicable statutory limitation periods.
• Tax and transaction data: These will be retained for a minimum period in accordance with applicable Australian commercial and tax regulations (for example, tax obligations and anti-money laundering requirements where applicable).
• Commercial communication data: These will be retained until the user withdraws their consent or exercises their right of objection or deletion.

User Rights

As the owner of your personal data, applicable legislation (such as the Privacy Act) recognises the following rights that you can exercise at any time:

• Right of access: To know what personal data we process about you and obtain a copy of it.
• Right of rectification: To request the modification of inaccurate or incomplete data.
• Right to erasure ("to be forgotten"): To request the deletion of your data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
• Right to restriction of processing: To request that we suspend the processing of your data in certain legally provided circumstances.
• Right to data portability: To receive your data in a structured, commonly used, and machine-readable format, and transmit them to another data controller.
• Right to object: To object to the processing of your data for reasons related to your particular situation (including objection to direct marketing).
• Right to withdraw consent: To withdraw consent granted at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

How to Exercise Your Rights?

You can exercise any of these rights by sending a written and signed request to our privacy department via email at: [email protected].

To ensure security and verify your identity, we may ask you to attach a valid form of identification to your request.

Additionally, if you consider that your rights have not been properly addressed, you have the right to lodge a formal complaint with the competent regulatory authority in Australia, the Office of the Australian Information Commissioner (OAIC), via their official website (www.oaic.gov.au). For gambling-related support, you can also contact Gambling Help Online on 1800 858 858 (www.gamblinghelponline.org.au).

Information Security Measures

At Uncrossable Rush, we apply appropriate technical and organisational security measures to ensure a level of security appropriate to the risk of processing. These measures include:

• Data encryption in transit using secure protocols (SSL/TLS).
• Strict physical and logical access controls to our databases and servers.
• Periodic evaluation, analysis, and assessment procedures of the effectiveness of the technical and organisational measures implemented to guarantee processing security.
• Confidentiality commitments and ongoing training for personnel with access to personal data.

Minors

Our services and interactions on uncrossable-rush.co are aimed exclusively at adults of legal age in accordance with Australian law (18 years and older). We do not knowingly or intentionally collect personal data from minors. If we become aware that a minor has provided us with personal information without proper parental authorisation or legal representation, we will proceed to immediately delete such records from our systems. If you detect any registration by a minor, please notify us immediately at [email protected].

Amendments to the Privacy Policy

We reserve the absolute right to modify, update, or adapt this Privacy Policy at any time to adapt it to legislative developments, case law, regulatory guidelines, or technical changes in our services.

Any substantial modification will be duly notified to registered users through our website or via email before it comes into effect, and we strongly recommend that you periodically review this section to stay informed about how we protect your information.